Frequently Asked Questions
What is Ariba StartContracts?
What are the key features of Ariba StartContracts?
How can I build an ROI model?
Can I place an order in a currency other than US Dollars?
Other than using a credit card, how can I pay?
Will I receive product upgrades and updates at no charge?
Whom do I contact if I need additional help when using Ariba StartContracts?
Are electronic signatures capabilities included in StartContracts subscriptions?
Is there a bulk load feature?
Our legal department would like to make some changes to your Subscription Agreement, is that possible?
Does Ariba offer services and expertise to help my organization maximize the benefits of Ariba StartContracts?
Do you offer product training with Ariba StartContracts?
How can I obtain product support, report a defect, or request a feature enhancement?
If I buy users to create sourcing projects and contract workspaces, may other team members in my organization be added as collaborators?
I read the FAQ and I still have questions. Whom can I contact?
What is Ariba StartContracts?
Ariba StartContracts is an intuitive, web-based contract management tool that makes it easy for contracting, sales, and procurement professionals to enter and manage contracts online in a matter of minutes. It's subscription-based, SaaS technology, delivered on demand through the Ariba Commerce Cloud. You can also add industry leading electronic signature capability to make your contract execution even faster, more secure, and less costly.
What are the key features of Ariba StartContracts?
- Contract repository
- Up to 15 header fields
- Tasks and messaging
- Global and multi-lingual capabilities
- Multi-currency options
- Search & reporting
How can I build an ROI model?
The return you can derive by managing contracts more effectively and efficiently comes from a number of areas. Based on both the experience of Ariba customers and independent analyst research, contract management automation can deliver:
- A 25% improvement in timely contract renewals
- More than 55% additional spend brought into compliance
- A 1% to 2% increase in revenues
- Up to 30% reduction in related administrative costs
- A general reduction in auto-renewing contracts
Can I place an order in a currency other than US Dollars?
Not at this time. But we are considering expanding support for multiple currencies in the near future. Please check back with us.
Other than using a credit card, how can I pay?
Please contact Ariba Corporate Sales at (678) 336-2928 to discuss alternative ordering and payment methods.
Will I receive product upgrades and updates at no charge?
Yes. Your subscription is delivered as SaaS, on demand. So your Ariba StartSourcing solution is upgraded at no charge whenever we issue major product releases and service packs.
Whom do I contact if I need additional help when using Ariba StartContracts?
You can contact the Ariba Help Desk using the toll free number, or send an email to help.sourcing@ariba.com.
Are electronic signatures capabilities included in StartContracts subscriptions?
No. There is an added charge for electronic signatures, with pricing based on usage. However, the cost of electronic signatures through DocuSign (Ariba's eSignature partner) is frequently many orders of magnitude less than the benefit you can receive on even a small number of electronically signed documents, due to the elimination of high shipping costs. Contact Ariba Corporate Sales at (678) 336-2928 to learn more.
Is there a bulk load feature?
Bulk loading is available for an additional fee. Contact Ariba Corporate Sales at (678) 336-2928 to learn more.
Our legal department would like to make some changes to your Subscription Agreement, is that possible?
No, changes to the subscription agreement are not permitted. Ariba's pricing structure does not allow for the maintenance of individual agreements for every Ariba StartContracts customer.
Does Ariba offer services and expertise to help my organization maximize the benefits of Ariba StartContracts?
Ariba StartContracts is packaged with limited deployment and project management enablement services, as well as support services that include end user support, upgrade services, hosting services, and limited training services. We understand that additional contract management expertise, support, and administration are sometimes necessary to promote user adoption and achieve full ROI. You can pay for more help as needed from Ariba Services, which are available to assist in a wide variety of areas, including:
- Best practices
- Repository administration and maintenance
- Contract digitization and terms abstracting
Please visit www.ariba.com/services or contact Ariba Corporate Sales at (678) 336-2928 for more information.
Do you offer product training with Ariba StartContracts?
Yes. You can receive expert training and education to learn the skills you'll need to use and drive successful adoption of Ariba StartContracts within your company. Training resources include:
- User Training — Basic user training sessions are pre-recorded, web-based tutorials focused on the tasks required to successfully use the service. Available in English, 24 hours per day.
- Supplier Training — You can also provide training support for your suppliers. Supplier training sessions are also pre-recorded, web-based tutorials that can help them with the tasks required to successfully use the online service. Available in English, 24 hours per day.
Additional training may be purchased separately. Check out Ariba University for course details, purchasing, and class registration. Or contact Ariba Corporate Sales at (678) 336-2928 for more information.
How can I obtain product support, report a defect, or request a feature enhancement?
Visit the Ariba Technical Support web site for direct access to information about our support services and interactive tools for communicating with our solution-specific support professionals. In addition, Ariba Technical Support proactively reports vital information on a regular basis about the availability of new product releases and current release patches to our customer base.
If I buy users to create sourcing projects and contract workspaces, may other team members in my organization be added as collaborators?
Yes. For every user you buy in StartSourcing or StartContracts, you are entitled to add four team members at no additional charge.
I read the FAQ and I still have questions. Whom can I contact?
For more information, you can call (678) 336-2928, or email startcontracts@ariba.com.
